Privacy Policy

Who we are

zeloworld.co.uk is run by Zelo. We are the controller of the personal data described here. For any privacy question or request, email info@zeloworld.co.uk.

What we collect and why

• When you order: your name, email address, delivery and billing address, what you bought and what you paid. We use this to take payment, deliver your order, send your confirmation and handle returns. Our legal basis is performing our contract with you. Card details are entered on Stripe's checkout page and never reach us.
• When you contact us: your name, email address and message, so we can reply. Our legal basis is our legitimate interest in answering enquiries.
• When you visit: our hosting provider processes your IP address and browser details to deliver the site and protect it from abuse. Our legal basis is our legitimate interest in running a secure website.

We do not sell your data or use it for advertising.

Who we share it with

• Stripe processes payments and helps prevent fraud.
• Resend sends our order confirmation and contact emails.
• Cloudflare hosts this site and handles our email forwarding.
• Google Fonts serves some of the fonts on this site and receives your IP address when it does.
• The delivery company we use receives your name and delivery address.

Some of these providers process data outside the UK, including in the United States. Where they do, the transfer is covered by UK adequacy regulations or by approved contractual safeguards.

How long we keep it

• Order records: 6 years, because tax and accounting law requires it.
• Contact messages: up to 12 months after we have dealt with your enquiry.

Your rights

You can ask us for a copy of your data, and ask us to correct it, delete it, restrict or object to how we use it, or send it to you in a portable format. Email info@zeloworld.co.uk; we will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies and browser storage

• We do not use advertising or analytics cookies.
• Your cart is saved in your browser's local storage so it is still there when you come back. After checkout, a note of the completed order is kept in session storage so that refreshing the page does not empty a new cart. Both are needed for the service you asked for, and you can clear them in your browser settings.
• Checkout happens on Stripe's page, where Stripe uses cookies for payment and fraud prevention. Stripe's own privacy and cookie policies apply there.
• Cloudflare may set strictly necessary cookies to protect this site from abuse.

Changes

We will post any changes to this policy on this page and update the date at the top.