Terms of Sale

1. About us

These terms apply to orders placed on zeloworld.co.uk. The site is run by Zelo ("we", "us"). You can contact us at info@zeloworld.co.uk.

Our products are sold to consumers for personal use. Please read these terms before you order. They do not affect your legal rights as a consumer.

2. Your order

• When you pay at checkout you are offering to buy the items in your cart. The contract between us starts when we email you your order confirmation.
• If we cannot accept or fulfil your order, for example because an item is out of stock, we will tell you and refund you in full.

3. Prices and payment

• Prices are in pounds sterling (GBP) and include any taxes that apply.
• Delivery is charged separately (£2.99 per order unless a valid free-delivery code is used) and is shown before you pay.
• Payments are processed securely by Stripe. We never see or store your full card details.
• If a price on the site is clearly wrong, we may cancel the order and refund you in full, even after we have confirmed it.

4. Discount codes

Free-delivery codes remove the standard delivery charge from one order. They have no cash value and cannot be combined. We may withdraw a code at any time; this does not affect orders already placed.

5. Delivery

We deliver to UK addresses only and aim to deliver within 3 to 5 business days. The items are your responsibility once they are delivered to the address you gave us. See Delivery & Returns for details.

6. Your right to cancel

• You can cancel the contract within 14 days of the day you (or someone you name) receive the items, without giving a reason.
• To cancel, tell us clearly within that period, for example by emailing info@zeloworld.co.uk. You can use the form below, but you do not have to.
• Return the items within 14 days of telling us. You pay the cost of returning them, unless they are faulty or not what you ordered.
• We will refund everything you paid, including the standard delivery charge, within 14 days of receiving the items back, or of you providing proof that you sent them, if sooner. We refund to the card you paid with, at no charge to you.
• We may reduce the refund to reflect any loss in value caused by handling the items more than was needed to check their nature, characteristics and how they work.

7. Faulty or incorrect items

We must supply items that are as described, of satisfactory quality and fit for purpose. If they are not, you have rights under the Consumer Rights Act 2015: a full refund if you reject them within 30 days of delivery, and after that a repair or replacement, or a refund if that does not work. Contact us at info@zeloworld.co.uk. For more information, visit Citizens Advice (citizensadvice.org.uk).

8. Our responsibility to you

• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care.
• We are not responsible for loss that was not foreseeable, or for business losses, as our products are for domestic and private use.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, including your rights under the Consumer Rights Act 2015.

9. Your personal data

We use your personal data as set out in our Privacy Policy.

10. Changes and law

• We may update these terms from time to time. The terms on this page when you place an order apply to that order.
• These terms are governed by the law of England and Wales. You can bring claims in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.
• If you have a problem, please contact us first so we can try to put it right.