Delivery & Returns

Delivery

• We deliver to addresses in the United Kingdom only.
• Standard delivery costs £2.99 per order, or is free with a valid free-delivery code. The delivery charge is shown in your cart and at checkout before you pay.
• We aim to deliver within 3 to 5 business days of your order.
• If your order has not arrived after 5 business days, email us at info@zeloworld.co.uk with your order reference (it is in your confirmation email).

Changed your mind?

You can cancel your order and get a refund within 14 days of the day you receive it. You do not need to give a reason.

• Tell us within those 14 days by emailing info@zeloworld.co.uk with your order reference. We will reply with the address to send the items back to.
• Send the items back within 14 days of telling us.
• You pay the cost of returning the items, unless they are faulty or not what you ordered.
• We refund the price of the items and the standard delivery charge you paid, within 14 days of receiving the items back (or of you showing us proof that you sent them, if that is sooner). Refunds go back to the card you paid with.
• Please return items in the condition you received them. We may reduce your refund if the items have been used or handled more than you would need to check them, as you might in a shop.

Faulty, damaged or wrong items

If something arrives damaged, faulty or not as described, email us at info@zeloworld.co.uk, ideally with a photo. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, or a refund if that does not fix the problem. We pay the return postage for faulty or wrong items.

More detail

The full rules are in our Terms of Sale. None of this affects your legal rights as a consumer.